July 2011

Happy 4th of July! ServiceMaster Emergency Services by Covington

As we finish the first half of 2011, first we would like to thank you for your business and support. We truly appreciate the trust and confidence you have placed in us. As we prepare for the second half of 2011 we look forward to our continued relationship and from all of us we you a safe and Happy 4th of July!

This month we continue our series of spotlighting the employee’s of our team here at ServiceMaster Emergency Services by Covington. We hope you enjoy this insight.

ServiceMaster Emergency Services by Covington
(509) 922-2500 (208) 667-7670

Employee Spotlight – Polly Bertram

Being able to develop employees and providing them with career advancement opportunities that allows them to fulfill their potential is a key component of a successful organization which ServiceMaster Clean aspires to be. Someone who has taken advantage of this culture and is a key to our success to date and as we move forward is Polly Bertram our General Manager (GM).

Polly has been with ServiceMaster Emergency Services by Covington for 3 years and as the GM is responsible for the entire customer experience for our clients here in the Inland Northwest. Prior to joining ServiceMaster Polly spent 7 years working in the disaster restoration industry, beginning in the field as a technician, and taking advantage of her skills to become a supervisor with an eventual move into management.

In the cleaning and disaster restoration industry the Institute of Inspection, Cleaning and and Restoration Certification (IICRC) is an independent, non-profit certification body, that set’s and promote’s high standards and ethics; and is focused on advancing communication and technical proficiency within the inspection, cleaning and restoration service industry. Consumers know that when they hire IICRC certified technicians or firms, they have hired experts who will ensure that services will be completed in accordance with the industry’s highest standards.

Polly is certified by the IICRC in both Fire & Smoke Damage Restoration and Water Damage Restoration. This certification and field experience allow Polly to bring a wealth of knowledge to her job and our team.

Polly’s focus is on delivering outstanding service and value to clients during very trying times. Polly’s ultimate goal is to return the clients loss to a pre loss condition as quickly and efficiently as possible. Polly’s responsibilities begin with the initial customer contact, then proceed to evaluation and estimation, obtaining agreement and approval for the services, delivery of the services and ultimately the clients overall satisfaction with our services.

Throughout this process Polly has many people she is responsible for and answers to. The client, the insurance agent and/or adjuster, the ServiceMaster employees, potential outside resources and ServiceMaster corporate. As you can image Polly has to have excellent communication skills and the ability to multi-task while at the same time understanding the expectations and service levels her many customers expect. With any loss time is of the essence, thus Polly has to deliver superior service under demanding deadlines.

Perhaps you have had the pleasure to interact with Polly and understand why we are so excited to have her on the team. If not, in the event of a loss we trust knowing a little about Polly’s role, expertise, knowledge and skills will allow you to confidently select ServiceMaster Emergency Services by Covington for your restoration needs and allow us to restore peace of mind!

Fireworks & Fires

As a nation fireworks and the 4th of July have become synonymous. Not surprisingly on Independence Day in a typical year, far more U.S. fires are reported than on any other day. Fireworks account for more than half those fires, more than any other cause.
In 2009, fireworks caused an estimated 18,000 fires, including 1,300 structure fires, 400 vehicle fires and 16,300 outside and other fires.
Of these 1,300 structure fires over 700 were home structure fires
Fortunately no deaths were reported, yet there were 30 injuries and an estimated $38 million in direct property damage.
Over half of the injuries were burns, while 39% of the people injured were under the age of 15.

Sparklers alone accounted for over 25% of the emergency room injuries in 2009.

What is interesting to note is while considered safe and sane looking at the chart below, now knowing that the tip of a sparkler burns at a temperature of more than 1,200 degrees Fahrenheit (which is hot enough to cause third-degree burns) we may want to reconsider giving our 3 year that sparkler to hold.

Source: NFPA “Fireworks” June 2011

To enjoy a safe a happy 4th here are a few reminders:
Leave fireworks to the professionals. Do not use consumer fireworks.
The safest way to enjoy fireworks is to attend a public display conducted by trained professionals.
After a firework display, never pick up fireworks that may be left over, they may still be active.
In the event of a fire damage loss here at ServiceMaster Emergency Services by Covington we have the resources, knowledge and expertise to assist. Please don’t hesitate to call
(509) 922-2500 or (208) 667-7670

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