September 2011

As summer winds down to a close we would like to inform you of a new service we are providing. We are now certified to offer continuing education approved courses to our partners and customers.

This month our newsletter provides some insight into our inaugural class as well as some additional information on other classes we can offer. We trust you will find this new service of value.

ServiceMaster Emergency Services by Covington
(509) 922-2500 (208) 667-7670

Water Damage Mitigation

On August 24, 2011 ServiceMaster Emergency Services by Covington presented a continuing education class for Agents, Adjusters, Property Managers etc. entitled Water Damage Mitigation. In addition to providing 3 (three) continuing education credits for Washington and Idaho the objective of this class was to inform and educate our partners regarding water mitigation in an effort to improve customer service and improve loss ratios.

The class agenda covered:
Carpet Construction
Mitigating Water Damaged Carpet
Mitigating Water Damaged Floors
Mitigation Water Damaged Walls & Ceiling
Through a combination of hands on demonstration, props, videos and sharing of actual water damage experiences the attendees developed an appreciation for how fast water can damage a property if mitigation is delayed.

Upon the conclusion of the class the attendees were asked to provide some comments to a few questions. Following is a summary of their comments.

What is your overall feeling about our presentation?

Very engaging and interactive. Appreciated being able to see samples of materials, tools and mitigation processes.

I really enjoyed the class. Great visuals, upbeat, interesting, hands on.

The class was so interesting that I would like to have all of our office staff attend one. It was very informative.

I loved it, was interesting and hands on.

What was the most important information you learned from our presentation?

I was so impressed with the modern technology that they use to lessen damage to the home if detected early enough.

To act quickly in order to avoid costly increase in damage.

How much water travels and the need to mitigate as quickly as possible

Knowing how much damage there could be without being seen to the naked eye along with the touch of a hand.

How will the above information benefit your company?

I feel we could all learn from this class to help inform our customers of the importance of early notice so the ratio will be kept down.

New information always handy (it is Power). Can visualize how water may travel.

Helping our clients understand more when talking to them.

Better understanding of mitigation processes and techniques helps me to be able to work quickly and more efficiently.

Continuing Education

Whether you need continuing education credits for your license renewal or you are just interested in learning more about water and/or fire damage and mitigation we can assist.

In addition to our Water Damage Mitigation class ServiceMaster Emergency Services by Covington can also provide education in the areas of Fire Damage Mitigation and Mold.

These class are approved for 3 continuing education class credits in Washington and Idaho.

These courses can be presented at your office or a location that is more convenient. We would welcome the opportunity to assist you improve your customer service and loss ratio.

If this is something of interest here at ServiceMaster Emergency Services by Covington we have the resources, knowledge and expertise to assist. Please don’t hesitate to call us
(509) 922-2500 or (208) 667-7670

Visit Our Partner

Covington Construction & Restoration Builders Inc. is a full service general contractor licensed in Washington and Idaho with offices in both states. We specialize in residential and commercial insurance repairs with extensive experience in both areas. Whether it’s a small repair or a complete loss (re-build) we will treat your home and office building like it is our property.

We are an IICRC certified firm specializing in Applied Structural Drying, smoke & fire damage and water damage restoration. We pride ourselves on being available 24/7 to help you with your needs and to answer any questions.

All team members go through extensive back ground checks, drive company vehicles and wear company identifiable clothing when they arrive on site. In addition, we do the majority of all repairs with our own employees thus ensuring control over scheduling and quality.

We have an extensive list of reference and work with all insurance companies.

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