Dear Desiree Covington,
I am writing to thank you and all your associates at ServiceMaster by Covington for their exceptional performance in the major restoration of my home in Spokane.
As you know, my home suffered extensive water damage as a result of furnace failure, frozen and broken pipes and radiators. The house, built in 1912, is on local and national registers of historic buildings and has been continuously occupied by my family since 1926.
ServiceMaster staff members were among the first responders to the catastrophe at the house. Their prompt, competent and effective action was critical to mitigating the extent of damage to the home and its contents. Their subsequent work in the extensive water mitigation efforts was impressive, and reported to me in detail.
I had the opportunity to work directly with the ServiceMaster staff when I came to Spokane to supervise relocation of the contents back into my home from storage where it had been kept during the extensive restoration work. To a person, the ServiceMaster crew members were exceptional: competent, careful, and helpful in every way. I really cannot fully express my appreciation for the care with which three generations of accumulated family possessions were packed, tended and returned intact.
Please know that you can count on me for the most glowing recommendations to any person or agency considering the services of your outstanding organization.
Michael experienced various frozen water supply lines that caused significant damage throughout his historically registered home.